Welfare Volunteer

Job Description

Justice Centre is a non-profit organisation that delivers legal and social services to refugees, asylum seekers and other displaced people in Hong Kong SAR. We work to support the vision of Hong Kong SAR as a welcoming and inclusive society. 

We provide free specialist legal help to people experiencing forced displacement, while offering tailored welfare and psychosocial support to those affected by trauma and destitution. Through strategic casework, research, training and technical assistance and community initiatives, we work to ensure that even the most marginalised members of Hong Kong society have equitable access to essential services and a voice in our society. To learn more about Justice Centre and our mission, please visit our website at www.justicecentre.org.hk. 

Purpose of position 

Are you looking for a meaningful way to support people directly and make a tangible impact in their lives? Join Justice Centre Hong Kong’s Welfare Team as a volunteer and help us provide essential support to individuals and families who were forced to leave their homes and find safety in Hong Kong.  

You will work closely with our Welfare Officer, assisting with the day-to-day work that allows us to support people facing complex challenges—whether that’s securing housing, accessing healthcare or getting the mental health support they need to heal. 

This is a hands-on role, where your time and care will directly help people feel seen, supported and safe. 

Responsibilities

As a Welfare Volunteer, your support will help ensure that our services run smoothly and that clients can access timely and effective assistance. Tasks will include: 

• Scheduling and coordination – Organise client appointments for welfare meetings and counselling sessions, helping the team manage a busy and sensitive caseload. 

• Responding to enquiries – Answer phone calls, WhatsApp messages and emails, and refer messages or requests to the Welfare Officer or relevant colleagues. 

• Supporting casework – Assist the Welfare Officer with selected client cases, including helping to follow up on appointments, referrals and documentation. 

• Data entry and admin – Maintain up-to-date records in our case management system to ensure that information is accurate and services can be delivered efficiently. 

• General team support – Take on other small but meaningful tasks that help us deliver comprehensive care to our clients. 

Requirements 

We’re looking for someone who: 

• Has strong organisational skills and is able to manage multiple tasks, keep track of appointments and follow-ups, and maintain clear, accurate records. 

• Is empathetic, comfortable working with people from diverse backgrounds. 

• Is a good communicator (English required; Cantonese or other languages a bonus) 

• Is confident using email, basic databases, Microsoft Office and Outlook, and WhatsApp. 

• Can commit to at least 2 days per week, including Fridays. We can offer flexible work hours (e.g. school hours) for people with additional availability.  

• Has the legal right to work/volunteer in Hong Kong. 

No specialist experience is necessary – just a willingness to learn, show up, and be present for people who are navigating difficult times. 

Benefits  

• Real-world experience working directly with people affected by displacement and trauma. 

• On-the-job training in trauma-informed practices, referral systems, case management and frontline welfare support. 

• Hands-on learning about the asylum system, social service navigation and the barriers faced by refugees in Hong Kong. 

• The opportunity to develop valuable skills in communication, client interaction, and cross-cultural sensitivity. 

• The chance to work alongside a passionate, supportive team. 

• A real sense of purpose, knowing your time and effort is helping people move forward with stability and dignity. 

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a police background check.

Please complete an Application Form and email it to jobs@justicecentre.org.hk with the subject line ‘Welfare Volunteer’. Applications will be accepted on a rolling basis.