Social Welfare Assistant (Volunteer)

5 days per week for a minimum of 6 months (Applications for part-time work considered)


  • Reviewing and actioning all incoming communications to the SW team (post, fax, telephone, email etc.);
  • Respond promptly to any client enquiries (often highly vulnerable people), and also that of other visitors, agencies etc. in a professional, sensitive and respectful manner;
  • Confirm and arrange appointments with clients and interpreters, and make appointment reminders as needed;
  • Developing and maintaining positive working relationships with NGOs, protection claimant communities, and other stakeholders in relation to Justice Centre’s activities;
  • Contributing to developing organizational strategy, networking with strategic partners, fundraising and development, and whole-of-office initiatives as needed;
  • Contributing to maintaining positive working relationships with the staff team and with HKSAR government, professional bodies, UNHCR, NGOs, and other stakeholders;
  • Manage office space reservations;
  • Ensure the organisation and tidiness of office – including coordination with reception area;
  • Coordinate and upkeep of Clio data collection and end of month statistical reporting for social welfare team
  • Contribute to Justice Centre’s social welfare management systems as well as monitoring and evaluation systems in terms of collection, verification, database entry, and filing of client data;
  • Assist with the coordination of intake and referrals for new and existing clients;
  • Maintaining the accuracy of client data and records on Clio;
  • Map the landscape for mental health services as well as the access points for claimants and the mechanisms for those access points;
  • Map issues that are not currently addressed in existing mapping of access to general medical services for claimants;
  • Carry out a literature review of mental health in general in Hong Kong with an emphasis on similar populations. Compare and contrast this with the public mental health systems in the UK, Canada, Australia and New Zealand
  • Keep up to date with social services available to clients and source potential new services; and:
  • Such other tasks as required for the support of the delivery of Social Welfare Services, when needed

Person specification


  • Studied social work, health (e.g. nursing, counselling), social sciences, international development, or other relevant fields;
  • Demonstrable excellent organizational and communications skills;
  • Cordiality and diplomacy;
  • Willingness to learn and develop new skills;
  • Ability to multi-task, good organisational skills and initiative;
  • Multicultural sensitivity and ability to work with people from different cultural backgrounds and across varying language barriers;
  • Ability to work independently whilst being a good team-player;
  • Demonstrated literacy in Excel, basic data entry and Outlook;
  • Fluency in verbal and written English; and
  • Legal right to work in Hong Kong.


  • Fluency in Cantonese.
  • Fluency in another language such as French, Arabic, Somali, Urdu, Sinhala or Bangla would be a considerable asset.
  • Experience working with vulnerable people in a professional setting.

For more information, or to apply please e-mail your CV and statement of interest to [email protected] with the subject line ‘Social Welfare Assistant’ by March 29th 2019.

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