The Psychosocial Services Coordinator (‘PSC’) is responsible for providing administrative, legal and coordination support in order to ensure Justice Centre’s direct services are provided in a professional, sensitive and efficient manner. You will provide this ongoing support to the Legal Services Team, Social Welfare Team, and with particular focus upon our developing Psychological Service provision. You will be responsible for assisting with the design, upkeep, and refinement of our working systems.
Duration of position:
The PSC may also become involved in tasks in connection with legal and psychosocial casework; provide file management; and act as the first point of contact for the organization in-person, on the phone, and via email. You would therefore play a critical role in client and external relations.
You will benefit from this opportunity to gain experience of client facing legal work under close supervision from our expert team of internationally qualified refugee lawyers, social welfare caseworkers and external mental health experts; the chance to learn more about and from refugees in Hong Kong, and to contribute to rewarding human rights work.
This is a part-time position for 3 days a week with a salary range of $8,034-$10,500/month, commensurate with experience. Generous annual leave, MPF and private health insurance are also provided.
- To assume primary responsibility for coordinating the delivery of our developing psychological service programme – acting as liaison with external mental health experts/organisations and to ensure the smooth, efficient, and safe running of these services.
- Assist in the development of JCHK’s psychosocial service delivery – including developing administrative/structural systems to ensure and maintain the efficient and high-quality of service provision; and to enable the joint-up working of JCHK’s legal and psychosocial services.
- Liaise with and assist with onboarding/recruitment and oversight of interpreters and medical practitioners/organisation and to attend to relevant matters: keeping an up-to-date record of relevant details and associated administrative matters (including invoicing and payroll).
- Reviewing and actioning all incoming communications from all channels such as post, fax, telephone, email etc to the respective teams across the organization.
- Respond promptly to internal and external enquiries, particularly those from clients (often highly vulnerable people), as well of other visitors, agencies etc. in a professional, sensitive and respectful manner.
- Confirm and arrange appointments with clients, external parties, and interpreters, and create appointment reminders as needed.
- Coordinate and assist with client and stakeholder events (for e.g., trainings) including managing materials, guest lists, venues, catering, and post-event evaluations.
- Developing and maintaining positive working relationships with HKSAR government, professional bodies, NGO’s, protection claimant communities, mental health and social welfare experts/practitioners and organisations, medical organisations and other stakeholders in relation to Justice Centre’s activities.
- Contributing to developing organizational strategy, networking with strategic partners, fundraising and development, and whole-of-office initiatives as needed.
- Contributing to maintaining positive working relationships and environment with all staff.
- Manage office space reservations.
- Assist with the management of petty cash and produce relevant weekly cash reports as necessary.
- Coordination and upkeep of client data collection and internal systems (particularly JCHK’s client management systems). Maintaining the accuracy of client data and records at all times.
- Take an active role in developing and contributing to Justice Centre’s file management systems as well as the monitoring and evaluation systems in terms of collection, verification, database entry, and compiling client data.
- Assist with the coordination of intake and referrals for new and existing clients.
- To attend all relevant staff meetings; and
- Such other tasks as required for the support of the delivery of JCHK’s Services, as requested by the Head of Legal Services/Senior Legal Advisor and/or Legal Services Coordinator from time to time.
- Multicultural sensitivity and ability to work with people from different cultural backgrounds including those with mental health issues, and across varying language barriers;
- Demonstrable excellent organizational and communications skills;
- Cordiality and diplomacy;
- Willingness to learn and develop new skills;
- Ability to work independently whilst being a good team-player;
- Demonstrated literacy in Excel, basic data entry and Outlook;
- Fluency in verbal and;
- Legal right to work in Hong Kong.
- An understanding of the challenges faced by those seeking protection in Hong Kong;
- Prior experience of case-management or equivalent data gathering systems;
- Prior experience of direct NGO, and/or medical/social welfare service delivery;
- Understanding and experience of mental health and social welfare matters, and particularly those faced by people seeking international protection;
- Fluency in Cantonese;
- Fluency in another language such as French, Arabic, Somali, Urdu, Sinhala or Bangla would be a considerable asset.
- Experience working with vulnerable people in a professional setting.
The closing date for applications is 6pm on 3 December 2021.